Customer care · Updated 5 November 2026
These terms explain how shopping at Moss Nation works. Please read them before placing an order. If something is unclear, email [email protected].
1. Who you are buying from
Moss Nation is operated by Piotr Konopka, ul. Skalna 34, 15-157 Białystok, Poland. Contact: [email protected]. Your sales contract is with Piotr Konopka. Printify and its production partners help fulfil orders; they do not replace the seller as your point of contact.
2. Products and availability
Our clothing is printed after an order is placed. Choose your size and colour carefully using the information on the product page. Screen settings can affect how colours appear. Only available variants with a price and an enabled purchase button can be ordered. Designs marked “Coming soon” are previews.
3. Prices and placing an order
Prices are displayed in US dollars (USD). Delivery charges and any taxes collected by the store are shown at checkout before you submit an order. Your bank may apply its own currency conversion fees. Import duties or taxes charged by destination authorities are separate from amounts collected by us, where applicable.
You can review and correct your selection, quantities and delivery details before submitting the order. Submitting an order with the Place Order button creates an obligation to pay the displayed total. An automatic receipt acknowledges your order; the sales contract is accepted when we confirm that the order has been accepted for fulfilment. If an order cannot be accepted, we will notify you and refund any amount paid for it.
4. Payment and delivery
Use a payment method offered at checkout. If no payment method is available, please contact us; an order cannot be completed online until payment is available. Delivery options and charges depend on the items and destination. Production takes place before dispatch, so a shipping service is not a promise of immediate production. See Shipping & delivery for more information.
5. Changes, cancellations and returns
Contact us promptly if an order needs changing. Production may begin shortly after acceptance, so changes cannot always be made. This does not affect any applicable right to withdraw from the purchase or any remedy for faulty goods.
Our Returns & refunds policy explains the 14-day withdrawal process. A standard catalogue design printed after ordering is not treated as personalised solely because it is printed on demand. Any exception for a genuinely personalised item must be explained before purchase and must comply with applicable law.
6. Problems with an order
If an item arrives damaged, faulty or different from your order, email us with your order number and a description. Photographs can help us investigate, but they do not limit your legal rights. We will respond to a consumer complaint within 14 days. Depending on the circumstances and applicable law, remedies can include repair, replacement, a price reduction or a refund. Statutory rights for non-conforming goods, including the applicable two-year seller liability period for consumer goods, remain unaffected.
7. Your account and privacy
Provide accurate order details and keep your account credentials private. You can manage orders and saved addresses in My account. Our Privacy policy explains how personal data is used to operate the store and fulfil orders.
8. Applicable law
These terms are governed by Polish law, without depriving consumers of mandatory protections applicable in their country of residence. Nothing in these terms limits rights that cannot lawfully be excluded. Changes to these terms apply to future orders; the version applicable when you ordered continues to govern that order.