Customer care · Updated 5 November 2026
A quieter wardrobe should not come with a complicated returns process. For help with any order, email [email protected].
Changed your mind?
For standard catalogue items, tell us within 14 days of receiving your order that you wish to withdraw from the purchase. If items from one order arrive separately, the period starts when you receive the last item. You do not need to give a reason.
Send a clear statement by email with your name and order number. For example: “I wish to withdraw from my purchase, order [number], received on [date].” You may also send a written withdrawal notice to Piotr Konopka, ul. Skalna 34, 15-157 Białystok, Poland.
Sending an item back
Return the item without undue delay and within 14 days after telling us you are withdrawing. Return address: Piotr Konopka, ul. Skalna 34, 15-157 Białystok, Poland. Please contact us for packing guidance; contacting us does not change your statutory deadlines and prior approval is not required to exercise your withdrawal right. Do not send returns to a production facility or to Printify.
You pay the direct cost of returning a non-faulty item. You may inspect it as you would in a shop. You are only responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory withdrawal right.
Your refund
We will refund payments covered by the withdrawal, including the cost of our least expensive standard delivery option for a full-order withdrawal, within 14 days of being informed. We may withhold reimbursement until we receive the goods back or you provide evidence of return, whichever happens first. Additional charges for a more expensive delivery option are not refunded. We use the original payment method unless you expressly agree otherwise, without a refund fee.
Damaged, incorrect or faulty items
Email us with your order number and a description of the issue. Photos are helpful. We will respond to consumer complaints within 14 days and arrange the appropriate remedy under applicable law. You do not pay the necessary return costs for a confirmed non-conforming item. The change-of-mind deadline does not limit your statutory rights concerning faulty or non-conforming goods.
Made to order and personalised items
Printing a standard Moss Nation design after ordering does not by itself remove the right to withdraw. A legally permitted exception may apply to goods made to your individual specifications or clearly personalised, but only where it genuinely applies and is explained before purchase.
Exchanges and cancellations
For a different size or colour, contact us so we can help arrange a return and a new order. If you need to change or cancel an order before dispatch, email as soon as possible. Production may already have started; this does not remove any applicable withdrawal or faulty-goods rights.