Customer care · Updated 5 November 2026
Who is responsible for your data?
Piotr Konopka, operating Moss Nation, ul. Skalna 34, 15-157 Białystok, Poland, is the controller of personal data used by this store. Contact [email protected] with privacy questions or requests.
What we collect and why
When you place an order, we use your name, email, shipping and billing details, chosen products and order information to process the purchase, arrange production and delivery, provide updates and handle returns. A phone number may be used for delivery where supplied. The legal basis is performing our contract with you (GDPR Article 6(1)(b)).
If you create an account, we store your account details and order history so you can sign in and manage purchases. We use enquiry and complaint information to respond to you, perform the contract or comply with legal obligations. Where required, records are retained to meet accounting and other legal obligations (Article 6(1)(c)). Basic technical logs, security information and records needed to protect or defend legal claims are processed for our legitimate interests in operating and protecting the store (Article 6(1)(f)).
Who helps us process it?
The store uses WordPress and WooCommerce, Hostinger hosting and Cloudflare delivery/security services. Order details necessary for production and delivery are shared with Printify, the selected production partner and delivery carriers. Our email service supports customer correspondence. If a payment service is enabled and selected, that provider processes the payment under its own privacy information. We do not publish your order details or sell your personal data.
Some service providers or production partners may process information outside the European Economic Area. Where required by data protection law, transfers must rely on an applicable adequacy decision or appropriate safeguards such as European Commission standard contractual clauses. Contact us for information about safeguards relevant to your order.
Cookies and local storage
Necessary cookies support login, security, your shopping session and the cart. WooCommerce may also use browser storage to keep cart displays current. You can control or delete cookies in your browser, but blocking necessary cookies may prevent checkout or account features from working. Optional analytics or advertising technologies require the appropriate consent where applicable; this policy does not give consent on your behalf.
How long we keep it
We retain order and correspondence information for as long as necessary to fulfil orders, provide support, meet applicable retention obligations and handle legal claims. Account data is kept while the account is active, subject to records that must be retained after closure. Technical records are kept only as long as necessary for their security and operational purpose. You can ask us for the retention period applicable to your particular data.
Your choices and rights
Subject to applicable law, you may request access, correction, erasure, restriction, portability or object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it at any time without affecting earlier lawful processing. Email us to exercise your rights. We may need reasonable information to verify your identity. You may complain to the Polish supervisory authority, the President of the Personal Data Protection Office (UODO), or your local supervisory authority.
Information needed to fulfil an order is necessary for the purchase; without it we cannot process or deliver the order. We do not use your data for automated decisions producing legal or similarly significant effects. Material changes to this policy will be reflected on this page.