Customer care · Updated 5 November 2026
A little less rush. A little more care.
Moss Nation clothing is printed after you order. Our production and delivery partners are connected through Printify. Your order has two stages: making your item, then shipping it to you.
Delivery options and prices
Available services and their charges are calculated at checkout from your basket and destination. An option shown for one item or country may not be available for another. Review the final total before placing your order.
Production and transit time
Production time is additional to carrier transit time. Any delivery estimate is an estimate unless we explicitly agree otherwise. Selecting a faster shipping service does not automatically shorten production. If a delivery date is not shown, email us before ordering and we will help confirm the expected timeframe for your destination.
Tracking and separate parcels
When tracking is provided by the fulfilment partner, it will be shared with your order updates. Orders may arrive in separate parcels if products are fulfilled separately. Use My account to check your order status, or contact us with your order number.
Addresses, customs and delays
Please check your address before paying. If it needs correcting, contact us immediately; changes may no longer be possible after processing begins. International parcels may be subject to customs checks and import charges imposed by destination authorities. These are separate from charges collected by the store where applicable. If a parcel appears lost, damaged or substantially delayed, contact us so we can investigate and arrange the appropriate remedy. Your statutory delivery and consumer rights remain unaffected.
Need a hand?
Email [email protected]. Include your order number if you have already ordered.